**Delivery Estimates are not guaranteed for USPS Priority Mail and UPS has suspended their guarantee on all services due to the COVID-19 Pandemic. Unfortunately we cannot offer shipping refunds or money back guarantees for any shipping services at this time**
We offer shipping services from USPS and UPS. Shipping quotes will be automatically pulled based on the package size/weight and your location. We send the majority of our packages via USPS Priority Mail. Signature confirmation is included on most orders with a value of $300 or greater (if your order is over $300 and you would like us to waive the signature please leave us a comment at checkout). If you choose the free shipping option available on most orders over $100, your package will be sent using the most cost effective service.
Our Cancellation Policy:
Orders can only be cancelled before the transaction cut off time of 4:30pm central time. Once the order has been processed and is labeled as awaiting fulfillment it can no longer be cancelled. At this point the charge has been settled and we have incurred our card processing fees so the order would now be subject to the standard return policy. We ask that you please call us if you wish to try and cancel your order before it is processed. Emails may not be seen in time.
Our Return Policy:
- We do our very best to make sure all of our customers are more than satisfied, but if for some reason a return or exchange is required we will make the process as hassle free as possible. If you are not happy with the service provided please reach out and we will do whatever we can to make it right. Below are some guidelines to our return policy.
- Return must be initiated within 30 days from the date your order was shipped.
- If you are not happy with your purchase, You will receive the full purchase price less shipping as credit towards anything on the website. For credit back to your original payment method you will be charged a restocking fee of 15% of the item total plus the shipping costs (this is to cover our costs from processing and shipping your package).
- We cannot accept returns on engraved or customized items.
- We cannot accept damaged, worn or used goods, all items must be returned in the same condition as when they left our shop. All original manufacturer packaging must be returned and undamaged. If we shipped the item to you in a cardboard box please return it the same way as padded envelopes do not protect the box or items.
- All shipping charges are the responsibility of the customer unless a mistake is made on our part or the item is defective, in which case we will pay the shipping. We can provide return labels on request and subtract that cost from your refund or store credit amount. If purchasing your own shipping for the return we recommend insuring the package and getting a tracking number as we cannot refund orders we do not receive.
We ask that you call us or file a return online for a return authorization number before shipping your return, we will not accept returns without a return authorization number. If you have any questions regarding this process please feel free to reach out.
Send Returns To:
P.O. Box 292
9000 Indian Road NW
Rice, MN 56367